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Angies List in Orlando, Florida - Angie's List Service Provider's Have NO RIGHTS!

UPDATE........... First, we would like to thank you for taking the time out of your busy day to read this. We hope that our professionalism, integrity and honesty will help you in making the decision to hire us. Angie's List (AL) is a ONE sided company. We were Service Providers (SP) up until October 13, 2014 but no longer hold that position as Angie's List has made the decision to "excluded us from category and keyword searches and maintain our ineligibility to advertise or obtain a Super Service Award". This decision was made through the Angie's List SP Integrity Department because we "stood up" for our Company by responding to a review that was recently placed on our page. AL states that they have an open forum when it comes to reviews, however that is a COMPLETE & BLATANT lie. AL allows the Members to write whatever they want, whenever they want and about whomever (SP) they want even if it is NOT the truth. Example #1 If A Member states that they called a SP and that SP did not return the call, AL permits that Member to write an "F" review... Example #2 Members are allowed to upload pictures along with their review, but what do the SP get? Oops, nothing! SP are only allowed to reply to the review in writing but at NO TIME are SP allowed to upload any before and after pictures. Example #3 Member's Refund... SP do not deal with refunds if we have not performed any work. That is the SOLE responsibility of AL. A few times we have had to provide refunds directly through AL for different reasons, (scheduling problems or project not under our "scope of work") but did you know that Member Services will tell the Member that they HAVE TO provide an "C-F" rating for a refund? Yes, that is correct! A Member MUST provide an "C-F" rating in order to escalate their refund request... So in the meantime, the SP's overall rating and reputation are damaged while AL verifies information from both parties, (sometimes this can take weeks) so in the meantime, if another Member views our profile, they view these "F" ratings. Example #4 Members are permitted to write a review on a SP even though it is the wrong Company they are writing a review about. Yes, this has happened several times. Members have called in or emailed a review on L&D Renovations when we don't even know of this Member. In fact, after receiving a recent "F" review, we contacted AL and explained that the Member made a mistake in the SP's name, but nothing was done. We had to actually visit this Member's home only to find out that this Member DID hire a SP (Not us) and when she requested a review form to fill out, AL emailed her one with our name on it. Not noticing that the SP name was incorrect, she completed the review and submitted same. It is too late now, but it took us to drive to her home and request that the Member retract her review. Again, AL did NOTHING! It's pretty sad that we had to take time out of our busy schedule to track down a Member to save our ***! Example #5 The last 'F" review, dated September 30, 2014 was the review that made us write "Our View On Angie's List". This Member lied throughout his entire review and AL did nothing to stop it. When we called him "out on it", that is when L&D Renovations' contract was terminated. He stated the following but "for some unknown reason" this Member's review has been deleted however our response is still up for Members to view... I guess, he figured out that he was caught in several lies. Member Comments: I called to find out if they were available they said they could go over the house, give a price and then go to work the next day. My fear was because they had a $250 coupon that there rates would be jacked up to give the appearance they where giving you a discount. Prior to them coming we had gotten prices from both Lowe's and Home depot to we had an idea. There charges would have been 3 times the amount the store would have charged me. So much for coupons and deals, it would have worked out to over $100 hour per worker. good money. . I was strange when I asked if I should buy the coupon on line she was insisted that they would just give me the discount and not to worry purchasing it on line with Angies?? strange. We refused to do work with them, it they can't be trusted with the little things how could you trust them with the big things... Beware of folks barring gifts, be a smart consumer and know what other charge. !!!!! F.Y.I Members pay a annual fee $40.00 (sometimes changes), but did you know how much a SP pays? Thousands a month! To upload our SP's information without any advertising, that's free. Advertising rates depend upon what the SP wants... (We have paid $60 - $160 per month) Now for the Member's Big Deals, that is where the fees go "through the roof". Those fees range from 25% - 50%... (The most we have paid is 40%)... Oh, but wait... SP can not offer Big Deals unless we advertise. You see Members, when you buy a big deal, we DO NOT get all of the money... Yes, that is correct. When a Member purchases a Big Deal, the credit card information is given DIRECTLY to AL. We, the SP do not see that information WHATSOEVER! Example #1 A Member purchases a Big Deal for $149.00; SP only receives $89.40 Example #2 A Member purchases a Big Deal for $250.00 for $500.00 worth of labor; SP only receives $150.00 Example #1 A Member purchases a coupon for $1000.00 for an interior paint project ; SP only receives $750.00 Now, with all that said, I would like to state that AL's concept works. Members have saved money, while, yes we the SP's also made money, however it is time that Members know what truly goes on "behind closed door". AL's only takes care of their Members. Angie herself should realize that without her SP's she wouldn't have the business (money) she has now. Yes, she also needs Members, however Angie is not "laughing all the way to the bank" from the Member's money, it is the SP fees that help her do that. Oh, and SP's can't even talk or email Angie directly. We do not have the right to know or are NOT important enough for that. We know that not all people act in the same manner and most Homeowners realize that some projects do not "go as planned" so after reading our "Views", we would like to thank you by offering you 10% discount off our Labor (up to $250.00). You can also save on other projects by visiting our coupons page. Coupons expire December 31, 2014 Only Good For Orange Osceola & Seminole Counties (Florida)
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3 comments
Anonymous
#914477

I have a painting company in Texas an have to agree with you . Now with the storefront deals right next to the companies that pay to advertise she is trying to squeeze more out of us SP that is making Angies List look more an more like Craigs list .

A painter is offering 1 room painted for $110 another painter offering 2 story house painted he supplies high quality Sherwin Williams A-100 for under $1500 with out looking at it just buy it thru Angies .After paying her %15 how do they pay taxes .Got to be to much cut throat for me .

Angies List is greedy T - Rex that needs to be put to sleep I now offer Big savings for non Angies List members up to %20 . If they call me an tell me there Angies List I just say show me 2 or 3 bids from Angies List as long as its not store front or Big Deal I can beat them usualy 5 - 10% as I am no longer paying extremely high fees every month like the top of the list pays to Angies Lisy

Anonymous
#898165

I wondered how they made their money. I was suspicious that the contractors had to pay to be on the site, which really doesn't give the consumer a fair shake for the money they spend for reviews.

I am also confused why I should pay Angie's List who then in turn pays the contractor?

What?? No thanks, word of mouth sounds safer.

Anonymous
#894294

I had planned on joining up on Angies List. You gave me an insight on what to expect.

Thank you I'll spend my money on better things! Thank you.

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Review
#551445 Review #551445 is a subjective opinion of poster.
Featured
1.0
Details
ANGIES LIST-DON'T EXPECT SUPPORT WHEN YOUR BIG DEAL GOES SOUTH
ANGIES LIST-DON'T EXPECT SUPPORT WHEN YOUR BIG DEAL GOES SOUTH
I bought a Big Deal Coupon for 1499.00 on Angie's List for a ceramic shower surround, with demolition, installation, removal of debris and tile all inclusive. I bought the coupon in February, the work started in March, demolition. By the end of May, nothing but...
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4 comments
Anonymous
#910073

Try sidejobr.com if the business is not listed, they will fond one and research them prior to sending you the info. I am a new business and that is how they got a hold of me. I will be listing my company on there shortly (We do post contruction cleaning)

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Review
#549334 Review #549334 is a subjective opinion of poster.
Cons
  • Lack of support
Reason of review
Poor customer service
Loss
$4000
Preferred solution
Full refund
Tags
  • Rovase Associates Llc

Angies List in Palos Park, Illinois - Angie's List has deceptive billing practices.

In October of 2013 Angie's List tried to obtain (unbeknownst to me) a $28 renewal fee from my PayPal account; however there was only $14.50 in the account. I guess the account was linked to my checking account at my local bank because PayPal took out the additional needed to pay the renewal, all unknown to me. (My PayPal account is linked to an occasionally used email address I have). When I found this out months later after trying to tap into my PayPal account and having no balance, I tried to cancel my Angie's List membership. Rather than allow a cancellation over the internet, they require you to talk to a service representative, just as if you were trying to cancel your AOL (remember?) No thanks, Angie!
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Review
#549252 Review #549252 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$28
Preferred solution
Let the company propose a solution

Angies List - Will never use them again - they remove bad reviews - don't trust them.

2.3
Details
I wrote a review of a landscaping company that took money for a job they did not complete. The review was extensive with pictures etc... The company lied about the work they did, they wouldn't return phone calls or texts and refused to refund my money. I wrote a negative review and was soon contacted by Angie's list staff asking if I wanted them to assist in a resolution. I agreed. They contacted the company who at the very last second agreed to reimburse me 1/2 my money. I agreed because 1/2 is better than nothing. I then get an email from Angie's list that they are now removing my negative review and if I want to give this company either an "A" or "B" rating, I can submit another review. What the heck? This company is terrible! Why in the world would I want to give them a positive review. I would have been happy to update my complaint to include the resolution but, to completely remove the review all together and force me to give a positive review is ridiculous! Can you imagine all the really terrible companies out there who can toss a few dollars to unhappy customers just to get their negative reviews removed? Angie's list is completely unreliable. I will never use them again.
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1 comment
Anonymous
#897691

I agree. I had a very negative experience with one of their endorsed & advertised contractors.

They never even printed the complaint or put them in their "Penalty Box." We have cancelled our subscription and will NEVER use Angie's List Again. I tell everyone now to steer clear of anyone on their list!

Review
#549237 Review #549237 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Angies List in Dublin, Ohio - Major Selection Bias

1.3
Details
There's a huge problem with how Angie's list is setup, and that is there is no way to submit an anonymous review. So I had a horrendous experience with a contractor who would come to work on my house in the AM high, and would spend barely any time at my house so he could work on one of his other 3 projects at other places. His work was so bad I kicked him out & paid him extra so I could break the contract. He had a small # but all good ratings on Angie's. I went to write a review, only to find that I was required to leave my name, phone # AND email with the rating, with an expected reply from the contractor. Well, I decided not to risk that for fear of reprisal. A neighbor had the exact same experience but was also unwilling to submit a review for the same reasons! So it's very difficult to place a bad rating on Angie's list, which is why most of the ratings are good.
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Review
#547329 Review #547329 is a subjective opinion of poster.
Reason of review
terrible selection bias
Loss
$10000
Preferred solution
Let the company propose a solution

Oh Angies List I wish we had never met.

I used Angies List to find a carpet cleaning company. The worst decision of my life. I lost my 2 dear cats due to incompetence. I will never use Angies List again. Their ratings are not of any value because the companies that use their service pay for prominent positions in the search option and for big deals. The company First Class Cleaning in Mansfield TX has not treated me with courtesy or respect. They have been adversarial and have posted private, personal information on yelp and Angie's List. And posted many many lies. Angies List has a complaint resolution option but once the issue is resolved, the consumer must take down their bad review and write an A review. Pretty *** but it keeps the companies getting all A reviews. Stay away from Angie's List. It might just say the lives of your pets. I have a review on yelp. There is also one on Angies List but they keep deleting it, limiting my number of words, basically won't let me tell the truth.
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Review
#546763 Review #546763 is a subjective opinion of poster.

Angies List - Angie's List Member That Lie & And Are Allowed To Ruin Our Reputation

I called to find out if they were available they said they could go over the house, give a price and then go to work the next day. My fear was because they had a $250 coupon that there rates would be jacked up to give the appearance they where giving you a discount. Prior to them coming we had gotten prices from both Lowes and Home depot to we had an idea. There charges would have been 3 times the amount the store would have charged me. So much for coupons and deals, it would have worked out to over $100 hour per worker. good money. . I was strange when I asked if I should buy the coupon on line she was insisted that they would just give me the discount and not to worry purchasing it on line with Angies?? strange Member Comments: we refused to do work with them, it they can't be trusted with the little things how could you trust them with the big things...beware of folks barring gifts, be a smart consumer and know what other charge. !!!!! Company Response: WHAT IS WRONG WITH YOU PEOPLE....? PEOPLE LIKE YOU ARE THE ONES THAT CAN NOT BE TRUSTED... I WAS TAUGHT YEARS AGO THAT THE ONE PERSON WHO COMPLAINS AND DEGRADES A PERSON THAT THEY DO NOT KNOW, IS THE PERSON THAT IS DOING THE WRONG... IN OTHER WORDS IF ONE COMPLAINS THAT THE OTHER IS STEALING, THAN OOPS, GUESS WHO IS THE THIEF!!! SO FOR YOU STATE THAT WE CAN NOT BE TRUSTED, THEN RIGHT THERE, I CAN SEE THAT YOU ARE THE ONE THAT CAN NOT BE TRUSTED... YOU DO NOT EVEN KNOW ME, SO HOW CAN YOU SIT THERE AND TELL MEMBERS THAT I CAN NOT BE TRUSTED... I PROVIDED A WRITTEN QUOTE. IF YOU DIDN'T LIKE THE FRIGGIN COST THAN JUST DO NOT HIRE US.... IF YOU WENT TO THE BIG BOXES (LOWE'S AND HOME DEPOT) THEN WHY DID YOU CALL US.... ARE YOU THAT CHEAP? ALL YOU HAD TO DO WAS REFUSE OUR QUOTE AND GO ON WITH YOUR LIFE, BUT INSTEAD YOU HAVE TO DEGRADE OUR COMPANY AND ARE NOW SCREWING WITH OUR LIVELYHOOD…. THIS IS AGAINST THE LAW IN THE STATE OF FLORIDA SO PLEASE LOOK FOR THE LEGAL PAPERS IN THE MAIL… NOW, WE HAVE WORKED FOR YEARS WITH BOTH THE BLUE BOX & THE ORANGE BOX, AND I CAN TELL YOU FROM OVER 11 YEARS OF EXPERIENCE WITH THEM, THEY DO NOT HANG DRYWALL, APPLY TEXTURE, NEVER MIND BUILD WALLS, RELOCATE ELECTRICAL SWITCHES AND/OR INSTALL CAN LIGHTS JUST TO MENTION A FEW THINGS FROM THE QUOTE.... GOD BLESS PEOPLE LIKE YOU BECAUSE HE WOULD BE THE ONLY ONE THAT WOULD ACCEPT THE *** COMING OUT OF YOUR MOUTH... YOU ARE A LIAR... AS FOR ANY OTHER MEMBER THAT IS READING THIS, YES, I AM PISSED BECAUSE THERE WAS NO NEED FOR THIS MEMBER TO EVEN WRITE THIS REVIEW... AS FOR OFFERING THE COUPON DEAL DIRECTLY TO THE MEMBER, I DO PROVIDE THIS BECAUSE I WOULD HATE TO SHOW UP TO A HOUSE, ONLY HAVE A FEW PROJECTS DONE AND THE MEMBER JUST PAID DOUBLE WHERE INSTEAD, I PROVIDE A WRITTE QUOTE AND THAT MEMBER CAN MAKE THE DECISION ON HIRING US OR NOT… I GUESS THIS IS WHY HE STATED THAT I CAN’T BE TRUSTED… OH, MR. MEMBER, I WILL SEE YOU IN COURT UNLESS THIS REVIEW IS DELETED WITHIN 24 HOURS…
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Review
#546131 Review #546131 is a subjective opinion of poster.

Angies List in Medford, Oregon - Listed Contractor Does Not Complete Job!

1.0
Details
Esselstrom Construction P.O. Box , 1301 Phoenix, OR 97535. Phone 541-261-3111 lists on their website that they are strongly recommended by Angie's List! Well Angie may do so I do not from experience, I would not suggest this firm to anyone! They did not complete the job! They left a portion unfinished and I had to hire someone else to complete the job! The owner, is very rude, belligerent, rants 7 raves (personally I feel he is mentally unstable) and does not give anyone a chance to say a word. I to regain my expenditure to complete the job, had to take this person to small claims court! That is where we are at this point.
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Review
#545561 Review #545561 is a subjective opinion of poster.
Cons
  • Recomendation for this contractor
Reason of review
Poor customer service
Loss
$250
Preferred solution
Pay me the costs I have involved to complete the job & legal costs of Small claims court total $250.00

Angies List in Charleston, South Carolina - BigDeal, but no refund

I purchased a BigDeal from Angie's list for some roof work. The vendor took two weeks to respond, but then said they had too much work. When I contacted Angie's list for a refund, they told me the 30 day limit had passed and they were keeping my $400. I had several exchanges with the BigDeal help desk, but they still refuse to refund my money. I was surprised that they even took the money without first confirming that the vendor and I agreed to the exchange. It feels very much like a scam. Does this happen a lot? Seems like Angie's list would have been sued by now.
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1 comment
Anonymous
#882289

Similar issue with countertops big deal 1499.00 still in talks with the Big Deal customer service rep. And what do I see this morning the same offer listed again.

I feel really bad if someone else gets ripped off like I did.

Lesson learning. Do not trust anything you see on Angie's list

Review
#544141 Review #544141 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$400
Preferred solution
Full refund

Angies List - Contractor Leads Review from Bellevue, Washington

Angie's list is a terrible rip off ! If you want to find any quality contractor or service your best bet is to use the BBB. Angie's list contractors pay to have the top listings. You can find quality contractors based on their work performance and not paid placement. Unlike the Better Business Bureau well reviews are verified I just left allows their customers to write anything they want about a contractor whether they performed work or not and give them any type rating they want without question.
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Review
#543625 Review #543625 is a subjective opinion of poster.