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Oh Angies List I wish we had never met.

I used Angies List to find a carpet cleaning company. The worst decision of my life. I lost my 2 dear cats due to incompetence. I will never use Angies List again. Their ratings are not of any value because the companies that use their service pay for prominent positions in the search option and for big deals. The company First Class Cleaning in Mansfield TX has not treated me with courtesy or respect. They have been adversarial and have posted private, personal information on yelp and Angie's List. And posted many many lies. Angies List has a complaint resolution option but once the issue is resolved, the consumer must take down their bad review and write an A review. Pretty *** but it keeps the companies getting all A reviews. Stay away from Angie's List. It might just say the lives of your pets. I have a review on yelp. There is also one on Angies List but they keep deleting it, limiting my number of words, basically won't let me tell the truth.
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Review
#546763 Review #546763 is a subjective opinion of poster.

Angies List - Angie's List Member That Lie & And Are Allowed To Ruin Our Reputation

I called to find out if they were available they said they could go over the house, give a price and then go to work the next day. My fear was because they had a $250 coupon that there rates would be jacked up to give the appearance they where giving you a discount. Prior to them coming we had gotten prices from both Lowes and Home depot to we had an idea. There charges would have been 3 times the amount the store would have charged me. So much for coupons and deals, it would have worked out to over $100 hour per worker. good money. . I was strange when I asked if I should buy the coupon on line she was insisted that they would just give me the discount and not to worry purchasing it on line with Angies?? strange Member Comments: we refused to do work with them, it they can't be trusted with the little things how could you trust them with the big things...beware of folks barring gifts, be a smart consumer and know what other charge. !!!!! Company Response: WHAT IS WRONG WITH YOU PEOPLE....? PEOPLE LIKE YOU ARE THE ONES THAT CAN NOT BE TRUSTED... I WAS TAUGHT YEARS AGO THAT THE ONE PERSON WHO COMPLAINS AND DEGRADES A PERSON THAT THEY DO NOT KNOW, IS THE PERSON THAT IS DOING THE WRONG... IN OTHER WORDS IF ONE COMPLAINS THAT THE OTHER IS STEALING, THAN OOPS, GUESS WHO IS THE THIEF!!! SO FOR YOU STATE THAT WE CAN NOT BE TRUSTED, THEN RIGHT THERE, I CAN SEE THAT YOU ARE THE ONE THAT CAN NOT BE TRUSTED... YOU DO NOT EVEN KNOW ME, SO HOW CAN YOU SIT THERE AND TELL MEMBERS THAT I CAN NOT BE TRUSTED... I PROVIDED A WRITTEN QUOTE. IF YOU DIDN'T LIKE THE FRIGGIN COST THAN JUST DO NOT HIRE US.... IF YOU WENT TO THE BIG BOXES (LOWE'S AND HOME DEPOT) THEN WHY DID YOU CALL US.... ARE YOU THAT CHEAP? ALL YOU HAD TO DO WAS REFUSE OUR QUOTE AND GO ON WITH YOUR LIFE, BUT INSTEAD YOU HAVE TO DEGRADE OUR COMPANY AND ARE NOW SCREWING WITH OUR LIVELYHOOD…. THIS IS AGAINST THE LAW IN THE STATE OF FLORIDA SO PLEASE LOOK FOR THE LEGAL PAPERS IN THE MAIL… NOW, WE HAVE WORKED FOR YEARS WITH BOTH THE BLUE BOX & THE ORANGE BOX, AND I CAN TELL YOU FROM OVER 11 YEARS OF EXPERIENCE WITH THEM, THEY DO NOT HANG DRYWALL, APPLY TEXTURE, NEVER MIND BUILD WALLS, RELOCATE ELECTRICAL SWITCHES AND/OR INSTALL CAN LIGHTS JUST TO MENTION A FEW THINGS FROM THE QUOTE.... GOD BLESS PEOPLE LIKE YOU BECAUSE HE WOULD BE THE ONLY ONE THAT WOULD ACCEPT THE *** COMING OUT OF YOUR MOUTH... YOU ARE A LIAR... AS FOR ANY OTHER MEMBER THAT IS READING THIS, YES, I AM PISSED BECAUSE THERE WAS NO NEED FOR THIS MEMBER TO EVEN WRITE THIS REVIEW... AS FOR OFFERING THE COUPON DEAL DIRECTLY TO THE MEMBER, I DO PROVIDE THIS BECAUSE I WOULD HATE TO SHOW UP TO A HOUSE, ONLY HAVE A FEW PROJECTS DONE AND THE MEMBER JUST PAID DOUBLE WHERE INSTEAD, I PROVIDE A WRITTE QUOTE AND THAT MEMBER CAN MAKE THE DECISION ON HIRING US OR NOT… I GUESS THIS IS WHY HE STATED THAT I CAN’T BE TRUSTED… OH, MR. MEMBER, I WILL SEE YOU IN COURT UNLESS THIS REVIEW IS DELETED WITHIN 24 HOURS…
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Review
#546131 Review #546131 is a subjective opinion of poster.

Angies List in Medford, Oregon - Listed Contractor Does Not Complete Job!

1.0
Details
Esselstrom Construction P.O. Box , 1301 Phoenix, OR 97535. Phone 541-261-3111 lists on their website that they are strongly recommended by Angie's List! Well Angie may do so I do not from experience, I would not suggest this firm to anyone! They did not complete the job! They left a portion unfinished and I had to hire someone else to complete the job! The owner, is very rude, belligerent, rants 7 raves (personally I feel he is mentally unstable) and does not give anyone a chance to say a word. I to regain my expenditure to complete the job, had to take this person to small claims court! That is where we are at this point.
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Review
#545561 Review #545561 is a subjective opinion of poster.
Product
Angies List Website
Cons
  • Recomendation for this contractor
Reason of review
Poor customer service
Loss
$250
Preferred solution
Pay me the costs I have involved to complete the job & legal costs of Small claims court total $250.00

Angies List in Charleston, South Carolina - BigDeal, but no refund

I purchased a BigDeal from Angie's list for some roof work. The vendor took two weeks to respond, but then said they had too much work. When I contacted Angie's list for a refund, they told me the 30 day limit had passed and they were keeping my $400. I had several exchanges with the BigDeal help desk, but they still refuse to refund my money. I was surprised that they even took the money without first confirming that the vendor and I agreed to the exchange. It feels very much like a scam. Does this happen a lot? Seems like Angie's list would have been sued by now.
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1 comment
Anonymous
#882289

Similar issue with countertops big deal 1499.00 still in talks with the Big Deal customer service rep. And what do I see this morning the same offer listed again.

I feel really bad if someone else gets ripped off like I did.

Lesson learning. Do not trust anything you see on Angie's list

Review
#544141 Review #544141 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$400
Preferred solution
Full refund

Angies List - Contractor Leads Review from Bellevue, Washington

Angie's list is a terrible rip off ! If you want to find any quality contractor or service your best bet is to use the BBB. Angie's list contractors pay to have the top listings. You can find quality contractors based on their work performance and not paid placement. Unlike the Better Business Bureau well reviews are verified I just left allows their customers to write anything they want about a contractor whether they performed work or not and give them any type rating they want without question.
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Review
#543625 Review #543625 is a subjective opinion of poster.

DON'T TRUST ANGIES LIST

1.0
Details
Angie's list is the worst company. They have been in the red for the past 5 years(losing money) . And now it is for sale I tried them as merchant and as aconsumer . they cheated me in both. As a merchant I had 3 reviews from my customers rated A thenAngie's list added 2 reviews with A rating , i don't know who those 2 customers are and i never perform any services to them. the reason why is that angies list start calling me to advertise with them..after many attempt from them I agreed to advertise.. they told me it will be $234 to advertise in certain cities and if i want to advertise in their magazine that will be an extra $64 ..i said no just on the internet . when i recieved the bill it was $172 for internet on thier web and $62 fo r the magazine. when i called them they said sorry but we can't take the $62 but we can ad some areas . OK. Then I asked for the extra areas to be added ..but they added different areas which are 30 miles away from where my business is. after 45 days trying to tell them to change they would not do it. and when i told them i will close my account with them they added 2 bad reviews to my business which I never perform services to them. and they start telling me that i am locked for 9 moth with a contract which they breach. And they threatend me and said i will suffer a legal issues if i didn't pay them the monthly fees.. NOW i had to change my account that they automatically draw money from. And to let all business owners know that Angie's list is a fraud
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1 comment
Anonymous
#890695

Exactly the same thing happened to me, they contact you by email, saying you have a new review so you go look at it and there is a review from a customer I have never worked for.

Then they call you over and over and want you to "advertise" with them - then you get an email about a way to buy reviews with mysterious "online consumer sights"- one big charade.

Review
#541415 Review #541415 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$1000
Tags
  • cleaning services fort lauderdale

Angies List in Orlando, Florida - Service Provider For Angie's List

First, we would like to say thank you for taking the time in reading this. We hope that our honesty will help in making the decision to hire us. (Directly or indirectly thru Angie's List.) Angie's List (AL) is a ONE sided company. We are Service Providers (SP) and yes, I am writing this. We may not hold that status too much longer after this is uploaded, (will update if status is changed) but I can tell you that AL is here for their Members ONLY... AL states that they have an open forum when it comes to reviews, however that is a COMPLETE & BLATANT lie. AL permits the Members to write whatever they want, whenever they want whether the Service Provider performed work or not. If A Member states that they call a Service Provider and they did not receive a return call, AL permits that Member to write a review ... What do the SP get? They get an "F" rating! Members are permitted to upload pictures along with their review, but what do the SP get? Oops, nothing! SP are only permitted reply to the review but at NO TIME are SP permitted to upload any before and after pictures. As to refunding a Member... SP do not deal with refunds if we have not performed any work. That is the SOLE responsibility of AL. A few times we had to provide refunds for different reasons, but did you know that Member Services will tell the Member that they HAVE to provide an "F" rating for a refund? Yes, that is correct! A Member MUST provide an "C-F" rating in order to escalate their refund request... So in the meantime, the SP overall rating is degraded while AL verifies information from both parties. (sometimes it takes days to weeks) Members pay a annual fee $40.00 (sometimes changes), but did you know how much a SP pays? Thousands a month! To upload our SP's information without any advertising, that's free. Advertising rates depends upon what the SP wants... (We have paid $60+ - $160+ per month) Now for the Member's Big Deals, that is where the fees go through the roof. Those fees range from 25% - 50%... (The most we have paid is 40%)... Oh, but wait... SP can not send out Big Deals unless we advertise. You see Members, when you buy a big deal, we DO NOT get all of the money... Yes, that is correct. When a Member purchases a Big Deal, the credit card information is given DIRECTLY to AL. We, the SP do not see that information WHATSOEVER (Example - A Member purchases a Big Deal for $149.00; SP only receives $89.40) and we do not receive the money for weeks. Now, with all that said, I would like to state that AL's concept works, Members have saved money, while, yes we the SP's have made money, however it is time that Members know what truly goes on "behind closed door". AL's only takes care of their Members. Angie herself should realize that it s "catch 22". Without her SP's she wouldn't have the business (money) she has now. Yes, she also needs Members, however Angie is not "laughing all the way to the bank" from the Member's money, it is the SP that helped her do that. Oh, and we can't talk or even email Angie. We do not have the right to know or are important enough to have her email address or office address.
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Review
#541283 Review #541283 is a subjective opinion of poster.

Angies List in Doylestown, Pennsylvania - Unresolved refund

Could not get call back (waited weeks) to transfer credit (originally requested refund due to an A rated contractor no-show on scheduled day and no contact to reschedule) this credit was to go toward purchase of similar promotions which due to delay where missed. Later requested refund to select my own offeres instead of relying on Angie's list nonresponsive office and experienced same holdup only to offered back to the credit transfer endless loop. Tier 2 supervisors could not communicate between each other to resolve my problem and only throwing my case between their "big deal" promotion wall with endless promises of the others teams supervisor will immediately callback to me, with no response. Every attemp for me to contact the expert assigned to my case would go straight to voicemail or comment such as "she just left for the day, she's not in today, she's on lunch, she's here but is about to call someone else back, she's on vacation" .
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Review
#541091 Review #541091 is a subjective opinion of poster.

Angies List - Reviews by Friends

I suspect that the contractor that I used who turned out to have a criminal record of drug abuse, stealing and complaints had a friend put a glowing review on Angies list. It was so transparent-there was just no way he got that from a real customer. And if he did it (not too bright)-anyone can do it. Therefor reviews aren't vetted, anybody can say anything and Angies list is not worth it. It is better to get a lsit of referenced and to follow through on them. Also to have information on what to look for in a contractor-is he insured/licensed etc. and what is a red flag- wants to be paid cash "under the table", does not have a written contract or a sign on his truck.
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1 comment
Anonymous
#879776

A they will not investigate bogus reviews

Review
#540977 Review #540977 is a subjective opinion of poster.
Service
Angies List Customer Care

Angies List - Wrong Category, bad lead, bad review, I never even worked for them.

I fix tile, I do not set tile. But Angies has only one category for all thing tile. So a prospect is given my name for a job I don't do, then said customer is mad at me b/c I won't bid the job. Eh?? I promptly returned the customers call. I do not try to profile customer needs since I do free reviews. I just set up the time and show up. I was on time, dressed well, clean cut, drive a nice truck and willing to provide a free estimate and schedule the job right away. I did everything right. But since Angie gave my name to some inconsiderate ***, I get a C rating?? No wonder the stock has gone from $28 to $6 in less than a year. My advise to anyone thinking about giving them money, contractors and end users alike, don't do it, they methodically deceive both. Do the research, most of Angies senior team has left. All that remains are the rats--always the last off the ship.
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1 comment
Anonymous
#878522

First, we would like to say thank you for taking the time in reading this. We hope that our honesty will help in making the decision to hire us.

(Directly or indirectly thru Angie's List.)

Angie's List (AL) is a ONE sided company. We are Service Providers (SP) and yes, I am writing this. We may not hold that status too much longer after this is uploaded, (will update if status is changed) but I can tell you that AL is here for their Members ONLY...

AL states that they have an open forum when it comes to reviews, however that is a COMPLETE & BLATANT lie. AL permits the Members to write whatever they want, whenever they want whether the Service Provider performed work or not.

If A Member states that they call a Service Provider and they did not receive a return call, AL permits that Member to write a review ... What do the SP get? They get an "F" rating!

Members are permitted to upload pictures along with their review, but what do the SP get? Oops, nothing!

SP are only permitted reply to the review but at NO TIME are SP permitted to upload any before and after pictures.

As to refunding a Member... SP do not deal with refunds if we have not performed any work. That is the SOLE responsibility of AL. A few times we had to provide refunds for different reasons, but did you know that Member Services will tell the Member that they HAVE to provide an "F" rating for a refund?

Yes, that is correct! A Member MUST provide an "C-F" rating in order to escalate their refund request... So in the meantime, the SP overall rating is degraded while AL verifies information from both parties. (sometimes it takes days to weeks)

Members pay a annual fee $40.00 (sometimes changes), but did you know how much a SP pays?

Thousands a month! To upload our SP's information without any advertising, that's free. Advertising rates depends upon what the SP wants... (We have paid $60+ - $160+ per month) Now for the Member's Big Deals, that is where the fees go through the roof.

Those fees range from 25% - 50%... (The most we have paid is 40%)... Oh, but wait... SP can not send out Big Deals unless we advertise.

You see Members, when you buy a big deal, we DO NOT get all of the money... Yes, that is correct. When a Member purchases a Big Deal, the credit card information is given DIRECTLY to AL. We, the SP do not see that information WHATSOEVER (Example - A Member purchases a Big Deal for $149.00; SP only receives $89.40) and we do not receive the money for weeks.

Now, with all that said, I would like to state that AL's concept works, Members have saved money, while, yes we the SP's have made money, however it is time that Members know what truly goes on "behind closed door". AL's only takes care of their Members. Angie herself should realize that it s "catch 22". Without her SP's she wouldn't have the business (money) she has now.

Yes, she also needs Members, however Angie is not "laughing all the way to the bank" from the Member's money, it is the SP that helped her do that.

Oh, and we can't talk or even email Angie. We do not have the right to know or are important enough to have her email address or office address.

Review
#540251 Review #540251 is a subjective opinion of poster.