Last month, I went to Angies List to find a furnace duct cleaning company for my rental property. I had to go through a series of questions (name, email address, phone number, etc.) before I could get to any recommended contractors. I finally got a short list of their "best". Within 5 minutes, my phone started ringing with calls from contractors and I received several solicitation emails.
I finally spoke with a caller from Apex Clean Air. Quoted $99 for complete job. I asked about any possible upcharges & was assured $99 was the full price. Their "technician" showed up at the duplex as scheduled. He recommended upgraded services for several hundred dollars more, which were turned down. In short, he was there for less than 2 hours, and pried all the register grates off instead of removing 2 screws. The grates will have to be replaced.
When I finally got a voice mail a few days later asking for payment, I responded by email with the info on the grates (including photos), and suggested payment would be forthcoming if they sent out someone to replace the damaged grates. End of story - haven't heard back from them - it's been a month.
Naively, I assumed crap like this wouldn't happen by using Angies List. -Dumb me. I will never use Angies List again.
Product or Service Mentioned: Apex Clean Air Air Duct Cleaning Service.
Reason of review: Damaged or defective.
Monetary Loss: $120.
Preferred solution: Replace all damaged grates.