Angies List claims to be better than yelp because they never remove a review. This is deceptive.
I posted a bad review about a contractor who did terrible work on my property that ended up costing me tens of thousands of dollars. This review remained for ten months. Then all of a sudden a search of Angies list turned up no matches for the provider "Greenstein Construction" or any reviews. After many back and forths with Angies List, they said they had cleaned the site of some providers and that while the Provider did not come up when you searched the list, the review was still available.
They explained that what you had to do after you received the message that there are "no matches" on Angies list for Greenstein Construction was to scroll down the left side of the screen and at the very bottom there is a box for "provider search". You would then enter in "Greenstein Construction" and you would receive the information that there was no grade and no reviews for this company. But if you were then smart enough to click on the company name, you would find that there is actually a review with an F rating that is very long and detailed. When I asked Angies to reinstate this review or let me speak to a supervisor they declined.
The party line is that they have met there advertised claim of "never deleting" a review. They have just buried it so deep that no one can find it. If you are so smart as to have found the review, then you probably don't need to be protected. So if you ever wanted to use Angies list to make sure there are no complaints against a contractor, don't bother.
While I have no proof that Angies list deleted this for a profit, I believe that Angies List can be scrubbed by reputation revisionists and is no longer reputable-It has come out in the news that companies that advertise get listed first--now the business model appears to be helping companies hide bad reviews from potential sucker clients. It time to Yelp.