Phoenix, Arizona
Not resolved
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Angie's List scammed our business. Here is why you should avoid advertising with this company.

If they are at all honest then they will let this review stay on their facebook page. Starting in November of last years, we were aggressively pursued by your sales team, we were offered a great deal of services, promised to promoted at the top of search results and get a large number of leaders. This was surprising to me as it goes against the Angie's Lists claims but I was told it was common. We were guaranteed to be in the top search results for certain keywords and categories in a number of cities in Arizona.

We signed up for one year of advertising, paying for this high placement and to have a bad reviews removed from our page and other services. However after one month we saw no results, not even one click to our website or call to our number. We investigated and found that our listing never appeared as a top keyword in search results. I asked our account rep this, and he stopped answering calls and emails at that time.

One month later after failing to get them to address questions or sending a copy of our billing invoice, we canceled service. Not only did Angie's List continue to bill us, they also charged a large some of money to our credit card, using a deceptive account to bill us knowing that we had probably blocked the amex card. They did this on the same day we canceled, after the person on the phone had promised me an investigation into the problem to decide on whether we are owed a refund. Immediately after that call we were billed through a deceptive account.

Angie's List appears to operate with very poor ethics, promising things they do not deliver on, using aggressive sales tactics while offering no real products and very poor customer service.

And even using deceptive billing practices when you try to cancel. Stay away from Angies List if you know what is good for you!!!!!!!

Product or Service Mentioned: Angies List Review Listing.

Reason of review: Not as described/ advertised.

Monetary Loss: $7000.

Preferred solution: Full refund.

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