I joined Angie's List in April of 2007 at a yearly rate of 47.00 and understood that this was an introductory rate. In April of 2008 I was billed at renewal for $59.00 which I had originally agreed to when I joined.
In April of 2009 I again was charged $59.00 as I did the previous year. In April of 2010, I was charged $70.80 from Angie's List and to my fault I did not notice the charge on my credit card statement. I did however notice the charge from Angie's List in April of 2011 for the sum of $70.00. I then proceeded to call Angie's List to inquire about the charge as I know that I had never agreed to $70.00 when I joined.
I was greeted by a very pleasant lady by the name of Lisa and was told that my membership rate is at the price of $70.00. I asked her when the pricing had changed. I not given a definitive answer other than that is what we charged you last year. I acknowledged that I did not notice the increase from 2010 but I certainly did for 2011.
I why I had not been notified of the increase of over 20% and was told "NO" because you are on Auto renewal. I interjected and stated that as a customer I am entitled to be notified of any changes to the original agreement to which I had agreed to in 2007. I received no credible explanation other than their company has grown and raised pricing of membership. I then asked why does your website show a yearly price for the "Columbus Market" of $68 and then 2 other rates of $39.00?
Here now is the problem? In 2010 I was charged $70.80 and in 2011 $70.00. What was I charged for, since the bundled price of the new subscription rates is listed as $68.00 per year on an annual basis. Furthermore, as a current subscriber why was I not informed that there now is choice in the levels of subscriptions?
I feel this is very deceptive and wrong. This is totally against what Angie's List was built on!
Why am I not able to view any Billing history via my account on Angie's List? Is this to further deceive the Subscribers?
Product or Service Mentioned: Angies List Membership.
Monetary Loss: $140.