State: Florida City: Orlando Clear all filters (5 of 664 reviews match)
filters
State:
City:
4.0
Details
Grout Smith made me pay 1900$ to clean my Grout in the house and gave me 10 year written warranty on it ,but i was not satisfied when the came to work so i pointed out that they are missing lots of tiles and grout to be cleaned the employees got upset and started...
View full review
1 comment
Anonymous
#1138756

AS of Today they have not responded ,and i waisted my 1900$ as the work which they did is already coming out of the tiles ,please be aware this is a fraud company which gives worthless Guaranty for 10 years

Review
#802763 Review #802763 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1900
Preferred solution
Let the company propose a solution
Tags
  • worthless guarantee

Angies List in Orlando, Florida - Angie's List Service Provider's Have NO RIGHTS!

UPDATE........... First, we would like to thank you for taking the time out of your busy day to read this. We hope that our professionalism, integrity and honesty will help you in making the decision to hire us. Angie's List (AL) is a ONE sided company. We were Service Providers (SP) up until October 13, 2014 but no longer hold that position as Angie's List has made the decision to "excluded us from category and keyword searches and maintain our ineligibility to advertise or obtain a Super Service Award". This decision was made through the Angie's List SP Integrity Department because we "stood up" for our Company by responding to a review that was recently placed on our page. AL states that they have an open forum when it comes to reviews, however that is a COMPLETE & BLATANT lie. AL allows the Members to write whatever they want, whenever they want and about whomever (SP) they want even if it is NOT the truth. Example #1 If A Member states that they called a SP and that SP did not return the call, AL permits that Member to write an "F" review... Example #2 Members are allowed to upload pictures along with their review, but what do the SP get? Oops, nothing! SP are only allowed to reply to the review in writing but at NO TIME are SP allowed to upload any before and after pictures. Example #3 Member's Refund... SP do not deal with refunds if we have not performed any work. That is the SOLE responsibility of AL. A few times we have had to provide refunds directly through AL for different reasons, (scheduling problems or project not under our "scope of work") but did you know that Member Services will tell the Member that they HAVE TO provide an "C-F" rating for a refund? Yes, that is correct! A Member MUST provide an "C-F" rating in order to escalate their refund request... So in the meantime, the SP's overall rating and reputation are damaged while AL verifies information from both parties, (sometimes this can take weeks) so in the meantime, if another Member views our profile, they view these "F" ratings. Example #4 Members are permitted to write a review on a SP even though it is the wrong Company they are writing a review about. Yes, this has happened several times. Members have called in or emailed a review on L&D Renovations when we don't even know of this Member. In fact, after receiving a recent "F" review, we contacted AL and explained that the Member made a mistake in the SP's name, but nothing was done. We had to actually visit this Member's home only to find out that this Member DID hire a SP (Not us) and when she requested a review form to fill out, AL emailed her one with our name on it. Not noticing that the SP name was incorrect, she completed the review and submitted same. It is too late now, but it took us to drive to her home and request that the Member retract her review. Again, AL did NOTHING! It's pretty sad that we had to take time out of our busy schedule to track down a Member to save our ***! Example #5 The last 'F" review, dated September 30, 2014 was the review that made us write "Our View On Angie's List". This Member lied throughout his entire review and AL did nothing to stop it. When we called him "out on it", that is when L&D Renovations' contract was terminated. He stated the following but "for some unknown reason" this Member's review has been deleted however our response is still up for Members to view... I guess, he figured out that he was caught in several lies. Member Comments: I called to find out if they were available they said they could go over the house, give a price and then go to work the next day. My fear was because they had a $250 coupon that there rates would be jacked up to give the appearance they where giving you a discount. Prior to them coming we had gotten prices from both Lowe's and Home depot to we had an idea. There charges would have been 3 times the amount the store would have charged me. So much for coupons and deals, it would have worked out to over $100 hour per worker. good money. . I was strange when I asked if I should buy the coupon on line she was insisted that they would just give me the discount and not to worry purchasing it on line with Angies?? strange. We refused to do work with them, it they can't be trusted with the little things how could you trust them with the big things... Beware of folks barring gifts, be a smart consumer and know what other charge. !!!!! F.Y.I Members pay a annual fee $40.00 (sometimes changes), but did you know how much a SP pays? Thousands a month! To upload our SP's information without any advertising, that's free. Advertising rates depend upon what the SP wants... (We have paid $60 - $160 per month) Now for the Member's Big Deals, that is where the fees go "through the roof". Those fees range from 25% - 50%... (The most we have paid is 40%)... Oh, but wait... SP can not offer Big Deals unless we advertise. You see Members, when you buy a big deal, we DO NOT get all of the money... Yes, that is correct. When a Member purchases a Big Deal, the credit card information is given DIRECTLY to AL. We, the SP do not see that information WHATSOEVER! Example #1 A Member purchases a Big Deal for $149.00; SP only receives $89.40 Example #2 A Member purchases a Big Deal for $250.00 for $500.00 worth of labor; SP only receives $150.00 Example #1 A Member purchases a coupon for $1000.00 for an interior paint project ; SP only receives $750.00 Now, with all that said, I would like to state that AL's concept works. Members have saved money, while, yes we the SP's also made money, however it is time that Members know what truly goes on "behind closed door". AL's only takes care of their Members. Angie herself should realize that without her SP's she wouldn't have the business (money) she has now. Yes, she also needs Members, however Angie is not "laughing all the way to the bank" from the Member's money, it is the SP fees that help her do that. Oh, and SP's can't even talk or email Angie directly. We do not have the right to know or are NOT important enough for that. We know that not all people act in the same manner and most Homeowners realize that some projects do not "go as planned" so after reading our "Views", we would like to thank you by offering you 10% discount off our Labor (up to $250.00). You can also save on other projects by visiting our coupons page. Coupons expire December 31, 2014 Only Good For Orange Osceola & Seminole Counties (Florida)
View full review
3 comments
Anonymous
#914477

I have a painting company in Texas an have to agree with you . Now with the storefront deals right next to the companies that pay to advertise she is trying to squeeze more out of us SP that is making Angies List look more an more like Craigs list .

A painter is offering 1 room painted for $110 another painter offering 2 story house painted he supplies high quality Sherwin Williams A-100 for under $1500 with out looking at it just buy it thru Angies .After paying her %15 how do they pay taxes .Got to be to much cut throat for me .

Angies List is greedy T - Rex that needs to be put to sleep I now offer Big savings for non Angies List members up to %20 . If they call me an tell me there Angies List I just say show me 2 or 3 bids from Angies List as long as its not store front or Big Deal I can beat them usualy 5 - 10% as I am no longer paying extremely high fees every month like the top of the list pays to Angies Lisy

Anonymous
#898165

I wondered how they made their money. I was suspicious that the contractors had to pay to be on the site, which really doesn't give the consumer a fair shake for the money they spend for reviews.

I am also confused why I should pay Angie's List who then in turn pays the contractor?

What?? No thanks, word of mouth sounds safer.

Anonymous
#894294

I had planned on joining up on Angies List. You gave me an insight on what to expect.

Thank you I'll spend my money on better things! Thank you.

View more comments (2)
Review
#551445 Review #551445 is a subjective opinion of poster.

Angies List in Orlando, Florida - Service Provider For Angie's List

First, we would like to say thank you for taking the time in reading this. We hope that our honesty will help in making the decision to hire us. (Directly or indirectly thru Angie's List.) Angie's List (AL) is a ONE sided company. We are Service Providers (SP) and yes, I am writing this. We may not hold that status too much longer after this is uploaded, (will update if status is changed) but I can tell you that AL is here for their Members ONLY... AL states that they have an open forum when it comes to reviews, however that is a COMPLETE & BLATANT lie. AL permits the Members to write whatever they want, whenever they want whether the Service Provider performed work or not. If A Member states that they call a Service Provider and they did not receive a return call, AL permits that Member to write a review ... What do the SP get? They get an "F" rating! Members are permitted to upload pictures along with their review, but what do the SP get? Oops, nothing! SP are only permitted reply to the review but at NO TIME are SP permitted to upload any before and after pictures. As to refunding a Member... SP do not deal with refunds if we have not performed any work. That is the SOLE responsibility of AL. A few times we had to provide refunds for different reasons, but did you know that Member Services will tell the Member that they HAVE to provide an "F" rating for a refund? Yes, that is correct! A Member MUST provide an "C-F" rating in order to escalate their refund request... So in the meantime, the SP overall rating is degraded while AL verifies information from both parties. (sometimes it takes days to weeks) Members pay a annual fee $40.00 (sometimes changes), but did you know how much a SP pays? Thousands a month! To upload our SP's information without any advertising, that's free. Advertising rates depends upon what the SP wants... (We have paid $60+ - $160+ per month) Now for the Member's Big Deals, that is where the fees go through the roof. Those fees range from 25% - 50%... (The most we have paid is 40%)... Oh, but wait... SP can not send out Big Deals unless we advertise. You see Members, when you buy a big deal, we DO NOT get all of the money... Yes, that is correct. When a Member purchases a Big Deal, the credit card information is given DIRECTLY to AL. We, the SP do not see that information WHATSOEVER (Example - A Member purchases a Big Deal for $149.00; SP only receives $89.40) and we do not receive the money for weeks. Now, with all that said, I would like to state that AL's concept works, Members have saved money, while, yes we the SP's have made money, however it is time that Members know what truly goes on "behind closed door". AL's only takes care of their Members. Angie herself should realize that it s "catch 22". Without her SP's she wouldn't have the business (money) she has now. Yes, she also needs Members, however Angie is not "laughing all the way to the bank" from the Member's money, it is the SP that helped her do that. Oh, and we can't talk or even email Angie. We do not have the right to know or are important enough to have her email address or office address.
View full review
Review
#541283 Review #541283 is a subjective opinion of poster.

Angies List in Orlando, Florida - Angie's List is a Joke

In the past month, I hired 2 contractors through Angie's list. Both with stellar ratings. One was a painting contractor and the other a floor refinisher. Both of them have performed sub-par work that will have to be re-done or replaced. I discovered the painting contractor had lengthy legal issues and his work was the worst I've ever seen. The flooring contractor has a heinous reputation in the community and the floor will need to be removed and replaced. There is apparently NO vetting of these people by Angie's List. I have filed a complaint on one contractor & will be doing the same on the other shortly. Eventually, I'm sure I'll have to sue them both because getting money back is almost impossible. I would NEVER use an Angie's contractor again because if a vendor is reputable, they don't need services like Angie's List. They get their business by word of mouth. Services like Angie's list, the Better Business Bureau and Service Master are in the biz of making money and could care less about the quality of the contractor that comes to your home. Angie's running one of the greatest scams of all time. She can stuff her "Halo" where the Sun doesn't shine!
View full review
Review
#439424 Review #439424 is a subjective opinion of poster.
Loss
$5000
Tags
  • Universal Ace Painting
  • Abe s Honest Hardwood Flooring
They say contractors cannot pay to be on Angie's List BUT .. Angie's List markets to contractors to ADVERTISE on Angie's List. The savvy salesmen tell you that if the advertising doesn't work for you can cancel at any time. WRONG! Read the FINE PRINT, because in the...
View full review
3 comments
Anonymous
#692726

Not only do they allow contractors on Angie's list but apparently there is no system to keep contractors from commenting on their own services under your name. I was asked to go to Angie's list to put in a good comment on a known window contractor who had installed windows for us, only to find out the sales person had already written a review under my name.

Their is no way I would trust Angie's list for any contractor review. Go to the Better Business Bureau.

View more comments
Review
#432564 Review #432564 is a subjective opinion of poster.

Contact Angies List Customer Service

Mailing Address:
Angie's List
1030 E. Washington St.
Indianapolis, Indiana 46202
United States
Phone:
(888) 944-5478
All Angies List Contacts

Angies List Products and Services Reviews

Compare Angies List to

Thumbtack
Thumbtack
2956 reviews
1.9
Compare