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Angies List review in North Port, Florida: A SCAM

So I just discovered Angie's List for businesses is a scam! Basically you have to get your current or past clients to join there membership in order for them to give you a review. Until then your business will not show up when members are searching for your service you provide. But this is not what they told me when I started. They said even outside reviews would get me on the list. So I did that. Got a few awesome reviews from my very sweet kind clients. Called to check my status, and now they tell me the real truth...... My outside reviews don't count! They have to be or become a member. REALLY???? You want me to solicit my clients to come to you for a membership they don't want and they have to pay for, just to give me a review!!!!! A shady small pyramid scheme maybe. I don't know but this world becomes more and more dishonest and ugly everyday. BEWARE OF ANGIE'S LIST !!!!!!!
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1 comment
Anonymous
#1133949

Were you able to cancel your account with them? Please call us and let us know how it went Rich at 631-334-9658 Galant Kitchens

Review
#650647 Review #650647 is a subjective opinion of poster.
Service
Angies List Membership
Reason of review
Not as described/ advertised

Angies List review in Fort Myers, Florida: Did not deliver, then charged me for cancellation

1.0
Details
We agreed to advertise and after 6 months with no results, we upgraded our advertising (their recommendation). Jan 27,2015 we sign up, Angie`s List charges us but never updated our account for the website. After more than a month of calls without a return call and constant change of my Angie`s List sales rep on my online profile, the new rep says: I was out all month of February and let me see what i can do. Again with nothing being done to help us, I call up ready to cancel and was charged 35% of the program cost of which they never even set up for my buisness.
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Review
#619802 Review #619802 is a subjective opinion of poster.
Product
Angies List Website
Cons
  • Only interested in your money
  • How they treat advertisers
Reason of review
Poor customer service
Loss
$543
Preferred solution
Full refund
Tags
  • unreliable companies
As a small business owner we rely on honest reviews to grow our business. After a completely false review was posted to our angies list business listing we contacted them for support on this matter offering documentation to support our claim and was told by them they...
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Review
#609914 Review #609914 is a subjective opinion of poster.
Service
Angies List Review Listing
Cons
  • Not intersted in fix
  • Poor customer service
  • Lack of support
Reason of review
Not as described/ advertised

Angies List Membership Review

1.3
Details
Lack of services for my town. Canceled my membership after 5 days.
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Review
#607681 Review #607681 is a subjective opinion of poster.
Service
Angies List Membership
Reason of review
Poor customer service
3.0
Details
Angie's List is where people who already have trust issues with Contractors go - the problem is the entire game is rigged as usual. We were an AL company and all they want from us is MONEY. We get calls from people we would never do business with because they are...
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2 comments
Anonymous
#949078

I joined Angies List because I needed a contractor. the one I used had glowing reviews on angies list and did a terrible job

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Review
#576362 Review #576362 is a subjective opinion of poster.
Cons
  • Are not intersted in a fix
  • Constant phone calls
  • No return on investment
Reason of review
Service is dreadful.
Loss
$2400
Preferred solution
Stop calling me with solutions that require me to pay to resolve. They want to help me but it will cost me 16,000.00 in advertising. Not a real fix.

Angies List review in Venice, Florida: Cannot get auto renew to cancel

I called the first time this charged for auto renew and they assured me it wouldn't happen again. Well, here it is a year later and guess what, another charge for auto renew. I call and the very nice customer service representative offers me many, many different choices that also cost money and probably auto renew. End result after saying no 20 times is an email to cancel auto renew and a refund of the last one. Will update if this happens but not holding my breath. I thought this company was supposed to be fair, not so. For a company that touts ethics, I would think they would not *** you into paying for a service you don't want or use. Why can't they let you decide if you want to continue the service or not. Auto renew is not convenient for anyone except the company getting the money.
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Review
#571151 Review #571151 is a subjective opinion of poster.
Service
Angies List Customer Care
Reason of review
Problems with payment
Loss
$39
Preferred solution
Full refund

Angies List review in Orlando, Florida: Angie's List Service Provider's Have NO RIGHTS!

UPDATE........... First, we would like to thank you for taking the time out of your busy day to read this. We hope that our professionalism, integrity and honesty will help you in making the decision to hire us. Angie's List (AL) is a ONE sided company. We were Service Providers (SP) up until October 13, 2014 but no longer hold that position as Angie's List has made the decision to "excluded us from category and keyword searches and maintain our ineligibility to advertise or obtain a Super Service Award". This decision was made through the Angie's List SP Integrity Department because we "stood up" for our Company by responding to a review that was recently placed on our page. AL states that they have an open forum when it comes to reviews, however that is a COMPLETE & BLATANT lie. AL allows the Members to write whatever they want, whenever they want and about whomever (SP) they want even if it is NOT the truth. Example #1 If A Member states that they called a SP and that SP did not return the call, AL permits that Member to write an "F" review... Example #2 Members are allowed to upload pictures along with their review, but what do the SP get? Oops, nothing! SP are only allowed to reply to the review in writing but at NO TIME are SP allowed to upload any before and after pictures. Example #3 Member's Refund... SP do not deal with refunds if we have not performed any work. That is the SOLE responsibility of AL. A few times we have had to provide refunds directly through AL for different reasons, (scheduling problems or project not under our "scope of work") but did you know that Member Services will tell the Member that they HAVE TO provide an "C-F" rating for a refund? Yes, that is correct! A Member MUST provide an "C-F" rating in order to escalate their refund request... So in the meantime, the SP's overall rating and reputation are damaged while AL verifies information from both parties, (sometimes this can take weeks) so in the meantime, if another Member views our profile, they view these "F" ratings. Example #4 Members are permitted to write a review on a SP even though it is the wrong Company they are writing a review about. Yes, this has happened several times. Members have called in or emailed a review on L&D Renovations when we don't even know of this Member. In fact, after receiving a recent "F" review, we contacted AL and explained that the Member made a mistake in the SP's name, but nothing was done. We had to actually visit this Member's home only to find out that this Member DID hire a SP (Not us) and when she requested a review form to fill out, AL emailed her one with our name on it. Not noticing that the SP name was incorrect, she completed the review and submitted same. It is too late now, but it took us to drive to her home and request that the Member retract her review. Again, AL did NOTHING! It's pretty sad that we had to take time out of our busy schedule to track down a Member to save our ***! Example #5 The last 'F" review, dated September 30, 2014 was the review that made us write "Our View On Angie's List". This Member lied throughout his entire review and AL did nothing to stop it. When we called him "out on it", that is when L&D Renovations' contract was terminated. He stated the following but "for some unknown reason" this Member's review has been deleted however our response is still up for Members to view... I guess, he figured out that he was caught in several lies. Member Comments: I called to find out if they were available they said they could go over the house, give a price and then go to work the next day. My fear was because they had a $250 coupon that there rates would be jacked up to give the appearance they where giving you a discount. Prior to them coming we had gotten prices from both Lowe's and Home depot to we had an idea. There charges would have been 3 times the amount the store would have charged me. So much for coupons and deals, it would have worked out to over $100 hour per worker. good money. . I was strange when I asked if I should buy the coupon on line she was insisted that they would just give me the discount and not to worry purchasing it on line with Angies?? strange. We refused to do work with them, it they can't be trusted with the little things how could you trust them with the big things... Beware of folks barring gifts, be a smart consumer and know what other charge. !!!!! F.Y.I Members pay a annual fee $40.00 (sometimes changes), but did you know how much a SP pays? Thousands a month! To upload our SP's information without any advertising, that's free. Advertising rates depend upon what the SP wants... (We have paid $60 - $160 per month) Now for the Member's Big Deals, that is where the fees go "through the roof". Those fees range from 25% - 50%... (The most we have paid is 40%)... Oh, but wait... SP can not offer Big Deals unless we advertise. You see Members, when you buy a big deal, we DO NOT get all of the money... Yes, that is correct. When a Member purchases a Big Deal, the credit card information is given DIRECTLY to AL. We, the SP do not see that information WHATSOEVER! Example #1 A Member purchases a Big Deal for $149.00; SP only receives $89.40 Example #2 A Member purchases a Big Deal for $250.00 for $500.00 worth of labor; SP only receives $150.00 Example #1 A Member purchases a coupon for $1000.00 for an interior paint project ; SP only receives $750.00 Now, with all that said, I would like to state that AL's concept works. Members have saved money, while, yes we the SP's also made money, however it is time that Members know what truly goes on "behind closed door". AL's only takes care of their Members. Angie herself should realize that without her SP's she wouldn't have the business (money) she has now. Yes, she also needs Members, however Angie is not "laughing all the way to the bank" from the Member's money, it is the SP fees that help her do that. Oh, and SP's can't even talk or email Angie directly. We do not have the right to know or are NOT important enough for that. We know that not all people act in the same manner and most Homeowners realize that some projects do not "go as planned" so after reading our "Views", we would like to thank you by offering you 10% discount off our Labor (up to $250.00). You can also save on other projects by visiting our coupons page. Coupons expire December 31, 2014 Only Good For Orange Osceola & Seminole Counties (Florida)
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3 comments
Anonymous
#914477

I have a painting company in Texas an have to agree with you . Now with the storefront deals right next to the companies that pay to advertise she is trying to squeeze more out of us SP that is making Angies List look more an more like Craigs list .

A painter is offering 1 room painted for $110 another painter offering 2 story house painted he supplies high quality Sherwin Williams A-100 for under $1500 with out looking at it just buy it thru Angies .After paying her %15 how do they pay taxes .Got to be to much cut throat for me .

Angies List is greedy T - Rex that needs to be put to sleep I now offer Big savings for non Angies List members up to %20 . If they call me an tell me there Angies List I just say show me 2 or 3 bids from Angies List as long as its not store front or Big Deal I can beat them usualy 5 - 10% as I am no longer paying extremely high fees every month like the top of the list pays to Angies Lisy

Anonymous
#898165

I wondered how they made their money. I was suspicious that the contractors had to pay to be on the site, which really doesn't give the consumer a fair shake for the money they spend for reviews.

I am also confused why I should pay Angie's List who then in turn pays the contractor?

What?? No thanks, word of mouth sounds safer.

Anonymous
#894294

I had planned on joining up on Angies List. You gave me an insight on what to expect.

Thank you I'll spend my money on better things! Thank you.

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Review
#551445 Review #551445 is a subjective opinion of poster.

Angies List review in Orlando, Florida: Service Provider For Angie's List

First, we would like to say thank you for taking the time in reading this. We hope that our honesty will help in making the decision to hire us. (Directly or indirectly thru Angie's List.) Angie's List (AL) is a ONE sided company. We are Service Providers (SP) and yes, I am writing this. We may not hold that status too much longer after this is uploaded, (will update if status is changed) but I can tell you that AL is here for their Members ONLY... AL states that they have an open forum when it comes to reviews, however that is a COMPLETE & BLATANT lie. AL permits the Members to write whatever they want, whenever they want whether the Service Provider performed work or not. If A Member states that they call a Service Provider and they did not receive a return call, AL permits that Member to write a review ... What do the SP get? They get an "F" rating! Members are permitted to upload pictures along with their review, but what do the SP get? Oops, nothing! SP are only permitted reply to the review but at NO TIME are SP permitted to upload any before and after pictures. As to refunding a Member... SP do not deal with refunds if we have not performed any work. That is the SOLE responsibility of AL. A few times we had to provide refunds for different reasons, but did you know that Member Services will tell the Member that they HAVE to provide an "F" rating for a refund? Yes, that is correct! A Member MUST provide an "C-F" rating in order to escalate their refund request... So in the meantime, the SP overall rating is degraded while AL verifies information from both parties. (sometimes it takes days to weeks) Members pay a annual fee $40.00 (sometimes changes), but did you know how much a SP pays? Thousands a month! To upload our SP's information without any advertising, that's free. Advertising rates depends upon what the SP wants... (We have paid $60+ - $160+ per month) Now for the Member's Big Deals, that is where the fees go through the roof. Those fees range from 25% - 50%... (The most we have paid is 40%)... Oh, but wait... SP can not send out Big Deals unless we advertise. You see Members, when you buy a big deal, we DO NOT get all of the money... Yes, that is correct. When a Member purchases a Big Deal, the credit card information is given DIRECTLY to AL. We, the SP do not see that information WHATSOEVER (Example - A Member purchases a Big Deal for $149.00; SP only receives $89.40) and we do not receive the money for weeks. Now, with all that said, I would like to state that AL's concept works, Members have saved money, while, yes we the SP's have made money, however it is time that Members know what truly goes on "behind closed door". AL's only takes care of their Members. Angie herself should realize that it s "catch 22". Without her SP's she wouldn't have the business (money) she has now. Yes, she also needs Members, however Angie is not "laughing all the way to the bank" from the Member's money, it is the SP that helped her do that. Oh, and we can't talk or even email Angie. We do not have the right to know or are important enough to have her email address or office address.
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Review
#541283 Review #541283 is a subjective opinion of poster.

Angies list is the biggest rip-off I have been involved with in my 30 years in business.

The salesman sold me a bill of goods over a period of 3 or 4 months. I finally sign a CONTRACT against my better judgement. After signing the contract I discovered that the whole bill of goods is BS. In 3 month only 2 people clicked my advertisement. At a cost of $750. Not good management of the advertising budget. The sales person told me they had over 2000 enquirers per month in my area for my services and that everybody would see my name. A big lie. They did not tell me that I had to sell Angies List to my customers before they could write a review that would count towards my overall consumer score. Therefor making be an unpaid salesman for Angies List. What a scam. How could this be legal. LOL
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Review
#538529 Review #538529 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$750

Angies List review in Tallahassee, Florida: MayDay Outdoor Services (Poor Service)

I have previously used and was very satisfied with the services of MayDay. However, I have attempted to contact them over the last week and was promised that they would be out on three (3) occasions and have failed to do so. I even spoke with the owner, Rick who promised that he himself would make sure that my service was delivered. Again, NO SERVICE. If a residential job is too small, then perhaps they should only advertise for commercial. Based on the service I've received over the last week, their current "B" rating should be an "F". Very DISSATISFIED Customer!
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Review
#525266 Review #525266 is a subjective opinion of poster.
Product
Angies List Commercial
Reason of review
Problem with delivery
Loss
$250
Preferred solution
?????????????