Back a year ago, I had just signed up for Angie's List. They asked me to send them our client list so they could get referrals for us. Which we did and gained I think 1 good review and an F review for a job that was currently in progress. I had initially signed up because we were organically getting reviews without paying and I figured with such a great online presense and customer relationships, it couldn't hurt us. It did. That F rating for the job in progress was with some clients that were very difficult to please, they had not told us about 90% of the problems when we took the job and it ended up being a nightmare of a job and then to boot, we had the F rating. The F rating was right at the top too, so who is going to hire us? We had no calls, I did what I could with Angie's List, but they would not budge with moving it down. All they said was that the person who reviewed it had to update it. Final decision.
Finally after the job was done, we tried to get our clients (who were now satisfied) to update our F to something else, but Angie's List would not accept the udpate as it was not being called in by the member. But the non-member was allowed to put in the F rating in the first place!
So as a business owner who was not getting anything and of course, you can't get out of their contract without paying big money...I did what a smart person should do...is Google "Angies List Sucks" and found nothing. So then I went to register.com to figure out if I should buy it and start my own website with a review of Angies List. Aha! I found out that www.angieslistsucks.com was owned by ANGIE'S LIST.
So then I saw the information of who registered it and found that Patm@angieslist.com was the contact who bought it and found his phone number. I called before emailing. Good thing I did, I caught him in meeting with the Marketing Manager. He was a bit off when I called, asked me how I got his information and I told him it took me all but 4 minutes to find his private cell phone number on the internet. I then spoke to the Marketing Manager who said he would take care of it. Not really, after weeks of going through hoops (remember, the member did not put in the F rating, her partner did, which bothers me...can anyone who answers the phone put in the review? Apparently! Kids too? Good gravy!)They finally got it updated to a B rating and then WOW, all of a sudden, during my third month of being on Angie's List, calls started coming in.
Isn't that amazing?
Here is Pat's info if you need it. I got farther than an account rep. All public information.
Product or Service Mentioned: Angies List Customer Care.
Monetary Loss: $10000.