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ANGIES LIST REFUSED TO REMOVE REVIEW EVEN THOUGH THE MEMBER NEVER CAME TO OUR BUSINESS!

WE JOINED ANGIE'S LIST AS A DENTAL OFFICE TO HELP PROMOTE OUR 5 STAR REVIES ON GOOGLE AND OTHER REVIEW SITES. WE HAVE APPROX 20 "A" REVIEWS AND ONE WHICH IS LESS THAN COMPLIMENTARY. EVEN THOUGH THE MEMBER WHO LEFT THE POOR REVIEW MISSTATED THEIR FACTS AND MADE US LOOK BAD, WE UNDERSTAND THAT THIS WILL HAPPEN. HOWEVER, A PATIENT RECENTLY LEFT A TERRIBLE REVIEW AND THEY CLAIMED THAY WERE COMMENTING ON AN APPINMENT THEY HAD AT OUR OFFICE OVER 1.5 YEARS AGO! WE SEARCHED OUR COMPUTER SYSTEM WHICH GOES ALL THE WAY BACK TO 2004 AND COULD NOT FIND ANY RECORD OF THIS PERSON EVER COMING TO OUR OFFICE. WHEN I CONTACTED OUR "REP" AT ANIES LIST THEY SAID THEY HAD A PROCESS TO "VERIFY" THAT THE MEMBER ACTUALLY RECEIVED SERVICES FROM OUR OFFICE. AFTER MANY DELAY TACTICS, THEYU FINALLY TOLD US THAT EVEN THOUGH THE MEMBER WOULD NOT RESPOND TO THEIR VERIFICATION PROCESS, THEY DECIDED TO LEAVE THE REVIEW POSTED ANYWAY!! THEIR SLOGAN IS:"REVIEWS YOU CAN TRUST" BUT HOW CAN YOU TRUST THESE REVIEWS WHEN ANYONE CAN MAKE UP FACTS AND THOSE FACTS ARE NEVER CHALLENGED BY ANGIES LIST??
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1 comment
Anonymous
#844621

Absultuly trure i have had the same problem atleast fout times and one of the reviews dose not even list ne thing in comments just saus $500 *** i mean this is rediculas if the person dont respond it should be dropped.. I even had a review that was left by what was probably a competitive shop it was a B review and it sounded fairly good except some parts were a little insulting that was specifically so that i didn't win the Super Service Award that year when..

I looked up the address in all my company files in the name I never met or even saw that person AND that when I went to go visit the address I found out it was an abandoned house that was owned by a church they still will not take it off even though they couldn't get in contact with the customer and it was clearly bogus and I have sent them many pictures of GPS locations of the abandoned house. Wake up call guys if you're going to be site for people with reviews you can trust maybe you should actually have trusted reviews

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#513551 Review #513551 is a subjective opinion of poster.

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