I received an email today from Angie's List stating that my business had a new review. I went in to check the review and was dismayed to find a negative review. After looking at the name and addres of the person that posted the review it was clearly a mistake. My family owns a construction company in NJ and this person is in CT. We are only licensed in NJ so we cannot and would not do work in CT. Aside from that we have no record of the person who wrote the review, never received a phone call from him, never met with him (which he states in the review) nothing. His complaint was that he never received an estimate, it wasn't even about shoddy work!!
So I called Angie's List this morning to make them aware that there was clearly a mistake. I mean even a first grader would be able to realize that we're only licensed in NJ so we can't work in CT. Well the first phone call seemed to go well. They said they would look into it and our complaint was valid since there is another company with the same name in CT. I even got a call back minutes later confirming that the review would be taken off the site that day.
I checked back in the afternoon to see that the review had still not been taken down. I immediately called back and went through a series of customer service and managers to no avail. THEY REFUSED TO TAKE DOWN THE BAD REVIEW! They allegedly confirmed with the person that it was indeed us that he had dealt with. I repeatedly told them that WE HAD NEVER DEALT WITH THE PERSON, EVER! But I was continually ignored. All I had asked was for them to take the review down until they could clarify what company it actually belonged to, since apparently there are three of us with the same name in the metro area, but the blatantly REFUSED! SCREW THE BUSINESS!! They have to wait to contact the *** reviewer yet again. I must have said it 100 times, WE DON'T KNOW WHO THIS PERSON IS, WE AREN'T LICENSED IN CT, WE WOULD NEVER MEET WITH SOMEBODY FROM CT BECAUSE WE CLEARLY CAN'T DO WORK THERE. It all fell on deaf ears.
Angie's List is the biggest scam out there. Anyone can pay $25 or whatever their fee is now, and claim that they are legitimate and honest and then slam you and your business!!! And Angie's List is clearly willing to take money from a business for advertising but if there is an issue on the side of the business, ***!!! Never trust Angie's List on either side! Don't pay for a subscription and don't believe any of the reviews!!
Product or Service Mentioned: Angies List Membership.