Angies List
Angies List Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Angies List has 1.5 star rating based on 276 customer reviews. Consumers are mostly dissatisfied.
20% of users would likely recommend Angies List to a friend or colleague.
- Rating Distribution
Pros: To see a variety of ratings, Fairness to the customer, Prompt quality service.
Cons: Poor customer service, False claims, Customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Angies List has 1.5 star rating based on 276 customer reviews. Consumers are mostly dissatisfied.
20% of users would likely recommend Angies List to a friend or colleague.
- Rating Distribution
Pros: To see a variety of ratings, Fairness to the customer, Prompt quality service.
Cons: Poor customer service, False claims, Customer service.Recent recommendations regarding this business are as follows: "do not sign up for choice home warranty", "Stay away from angi", "Prompt, expedited the job in a timely manner. I will hire him again.", "Don’t ever use them wish I never did now they say I own them1800", "Find somebody in the phone book".
Most users ask Angies List for the refund as a solution to their issues.
Consumers are not pleased with Billing Practices and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tampa, Florida
Happy with services. Unhappy with financial aspects with actual usage of website, as I auspect
We will go backward. I got home my grass was cut.
Very happy. Thought it was a neighbor. Then I was home and saw them cutting my grass and after I checked my bank account I realized there were three charges for $93.70 like my thing I cancelled just kicked back in. So, how I left off was trying to contact them last time.
I disputed all three charges and wanted to contact to reconcile, one-time payments like last time.
So the last time what made me go from an automatic payment to a one time payment is $300 or more is missing from the total amount of money called an account balance Everytime they touched my account. If I paid for the service as it was dealt with and worked out with the payment platform and it didn't seem like any money was missing.
Los Angeles, California
Resolved: Bad service
Company fixed the issue and I have been provided with apology. The initial charge for assembling the item was refunded but not the cost of what I was charged by the independent contractor.
However, the system thought otherwise. The original provider had the date changed to the 15th. I tried multiple times to get that date changed to accommodate my schedule. And so began my awful experience with you.
I left my phone number multiple times and was informed that I would be contacted. That never happened. I cannot believe how difficult this was; I spent hours trying to connect with anyone who could help. Ultimately I hired an independent contractor to build them.
Not only did I lose the money I paid for this, but I ended up spending more money. So very frustrating. I would love to get my money back, including what I paid to the contractor.
Your customer service is notno help. Just went around in circles trying to deal with this problem.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cascade, Iowa
Not happy
I had an appointment set for Thursday, November 21 at noon to have 2 gutters cleaned. "Pro",Nate, left me a message saying he's trying to get ahold of me so that we could change the appointment to the weekend, because it's very windy and cold today, which it was.
When I got off work, I called him and said. Yes, let's plan on Saturday the 23rd of November at 11 o'clock. He said yes. Saturday morning he text me saying that he didn't get in from his job on Friday night until 11:30 PM.
And he's running behind. He needed to go to Cedar Rapids to cut some cement, but it would only take 10 minutes more time. I said that's fine. He said he would be at my home.
Noon came, no, Nate, one o'clock came. No, Nate, . I tried calling him,
and I left him a message. I tried texting him as well, no reply.
1:30 pm came still no Nate. I then called customer service and talk to Karishma. She tried to call him as well, and he did not answer her.She told me to wait until 2 o'clock to see if he would show up. I waited till 2:15 PM no Nate.
So I called customer service again and I talk to Thomas and I had to retell my story over again. Thomas tried to call Nate, and he did not answer again. I told Thomas that the money was taken out of my bank account already and my project has not even been done and I want my money back in my bank account. He asked if I wanted to have a different "pro", to do the project, and I said no I want my money back in my bank account.
The job has not even been touched.He said one moment and then when he came back, he said he had it taken care of and my money should be back in my bank account in 5 days. As we were finishing up our talk, Nate was calling me; This is now 2:40 PM. He then text me and said he was Bellevue and he was going to head out to Cascade. I told him do not come, as I canceled the project.
Do not come because you will not get paid..
I now have to look for someone to do my project. All I know is I better have my money back into my bank account soon.
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Verified Reviewer |
Mission, Kansas
100% unhappy experience
The maze and countless phone numbers and departments to contact is insane.It totally exhausted me to try to get help and information from them. Not one person called me back after they said they would.
They never responded to me email either.
Thanks for asking. I appreciate your concern.
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Verified Reviewer |
Coral Springs, Florida
Worker left mess and took off without doing what he was suppose to fo
He told me he needed two people he only spoke Russian you are the worst will never use your company again.
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Verified Reviewer
Hi. I’m trying to contact the finance services to...
Hi. I’m trying to contact the finance services to pay for the past bill.
I need to fix that before any payment. 510560 ****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | This person supports our platform.
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You reccomended Choice Home Warrenty they are a horrible company to work with they are a night mare you should not be associated with them
I have a clothes dryer that broke. They said great news, we are going to replace your dryer with a gift card of 335.00dollars.
The dryer cost 750.00 dollars, Lowes which the gift card is for does not have a dryer for that price. They said that's their wholesale price.
I said fine, get us one for your wholesale price, they said no. We are stuck without a dryer and not enough money for a new one, they are all hype and hot air in advertising.
- Prompt quality service
Preferred solution: the true cost of my dryer
User's recommendation: do not sign up for choice home warranty
Appointment
Made appointment for cleaning servie with angi, recieved notice that it was scheduled vfor 9/3. Was called back by angi to move to 9/6.
Received email that said it was scheduled with Maid Pro for 8/31. No one showed up. Called Maid Pro and they said they were never contacted by angi.
Called angi back and they said some guy named Hector was scheduled to clean. When I asked what company, they couldn't tell me.
Preferred solution: Full refund
User's recommendation: Stay away from angi
They are a scam
Worst customer service ever
I was supposed to have a account representative for the first 30 days after about a week I had problems with 8 out of the 10 leads Im getting leads people think that Im gonna do a whole roof for them because of Covid I spend $200 on the lead and try to get credit back for it and they denied my credit Nana Im just one about $1000 worth of leads And you cant get no one on the phone to talk to and figure it out So they charge you for it and now it will probably go on my credit because I cant get anyone to answer the phone and talk to me They tell me hold on theyre going to transfer me to a manager and just hang up
Preferred solution: Price reduction
User's recommendation: Don’t ever use them wish I never did now they say I own them1800
I am a GC. Getting charged over my agreed amount.
Getting notice's on my phone and get page not available. Called yesterday to complain and could not get anyone to explain what's happening. Talked to 2 supervisors, asked for their last name for future follow up. They refused to give me their contact info.
They repeat the same thing over and over like a robot. I asked "are you a robot?" Never had these problems when it was Home Advisor!
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Verified Reviewer
Bad service
I had a date set for house cleaning. Nobody showed up.
With the first call I got a phone number which was out of service. Second call not response.
Preferred solution: Full refund
User's recommendation: Find somebody in the phone book
Seattle, Washington
Excellent service.
I had no power to my trailer. I am on oxygen therapy and need power.
Brandon White was the electrician that was referred. He had another job to complete and didn't know how long he would be. Mr. White completed his job and came out to help me at 10 pm that night.
He was very curious and completed the job in a timely manor. I would gladly refer him to anyone in my area looking for an electrician.
User's recommendation: Prompt, expedited the job in a timely manner. I will hire him again.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Avoid Angi List
Avoid Angi. We tried them a second time as a vendor, and our second experience was worst from the first.
Poor customer service/support. They were unable to properly set up our company for the correct services we do and do not do. The were unable to rectify an issue of listing our company in cities and counties we do not service. Angi hounded us for a couple of weeks for us to call clients to go to Angi and leave reviews (we ha over 30 reviews).
Customer service issues with Angi would either not be completed, or we were told they were unable to help. It took over three weeks to cancel after numerous calls. When they tell you a rep will call you back within 48hours, do not hold your breath, we had to call them back after not hearing from them in seven days. After finally cancelling, they billed our card over $400.
We received no invoice, nor email explaining the charges.
Again , we had to call them for an explanation. Avoid Anji like the plague.not use Anji or Angies ListDo
- Poor customer service
- Empty promise
- Slimy
Preferred solution: Price reduction
User's recommendation: Do not use Anjo or Angies List, ever
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Paid them hundreds of dollars with little to no jobs in my area of expertise
The high pressure phone call that sounded so wonderful was out of the blue. The "verbal promises" were so impressive, he said I would be getting jobs at the rate of $24,000/month (approximately).
At some point I agreed to the $300 that I had to pay right then. So no, I did not see anything written down. I did not realize until I got an email that it was for $300/month for a year with an automatic renewal. I was just hearing all his fantastic promises about all the work I would be getting.
The emails were very clear about what I owed but there was no mention about all the work I would be getting.
About all the reviews, I was told later that the more reviews I had the better, he said get my friends and family to help write me reviews. So when you see a company with 100 reviews does not mean they did 100 real jobs. And the bad reviews can be deleted.
I have only had one job request that fit my abilities. I have attached the email sent, not until I received it did I realize I signed up for a year contract.
Thank you for listening and God Bless,
Brent Cowles
Attachments area
- No pros
- Misleading representation
Preferred solution: Full refund
User's recommendation: Do not use Angie's List, they take a lot of money and send you not offers that your company can use. And you cannot get any response from them. It's a scam!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Questionable Charging Practices
BEWARE OF ANGIES LIST! My second attempt to contact them:
Some time ago I contacted you requesting a refund on the $29 I was charged completely without my agreement.
I have not used your service or agreed to payment (or been charged for it) for over 10 years - I only loaded the app onto a new phone!
If this money is not refunded in 14 days, I will use every legal recourse available to me, including leaving warnings of your poor customer service on the Apple App Store,&;;;;;;;; every other consumer site & review forum on the Internet.
I did customer service my entire life. Angies List is a service which depends entirely on consumer trust & goodwill, & what youre doing is is an entirely unacceptable practice. If you ARE better, then DO better, & refund my money, & stop summarily charging people. This is a crisis time, a pandemic, & it may not seem like much to you, but for a senior on a fixed income $29 is a lot of money.
Do the right thing, refund my money, & be more careful & transparent about your charges in the future!
And just as an aside, for all that you charge, your website & app have virtually NOTHING in the way of Help or Customer Contact content: I had to search a 3rd party site to be able to contact you, which is negligent customer service. Just refund my money, please.
- No customer svc info on app or website
- Charged memb fee when not requested
Preferred solution: Full refund
I am appalled you are charging a provider Shamrock chimney sweep $52.96 for a referral I never gave you permission to provide. I will never use Angie's list again.
All complaints on your website are justified I am sure. Diane Massachusetts
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Greer, South Carolina
Vendor Complaint
Used Angie's for the first time 3 years ago and paid for the "repairs" that were done. One year later the same problem happened again and was "resolved" for free.
A year later (2021) the same problem reoccurred and I was informed, my warranty had expired a week prior to my call for the same problem.To say I am disappointed and annoyed would be an understatement.
This time to resolve the same issue the cost was $150. I never realized my job was a "training " project for their technicians.................beware.
Preferred solution: Full refund
User's recommendation: Be wary of any of these franchised contractors.
Missed Appointments
I had a few good experiences but had had a number of contractors either not show up for scheduled appointments or not respond to verify appointments. I submitted negative reviews for some of these and Angi did not post them. It looks like they only want positive reviews to skew things
User's recommendation: Not Reliable
About
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Angie's List is a private company that provides its clients with thousands objective reports and reviews about service companies in this or that region. The company was launched in 1995 in Columbus, Ohio by Angie Hicks. Customers can find an electrician, dermatologist, auto mechanic, plumber, roofer, dentist, physician etc. looking though search Angie's List online. One can also find reports about local specialists, their ratings, type of work they've done, prices etc. Angies List serves more than 130 US cities and offers reviews of companies nearly in 250 different categories. To access the company's listings customers have to pay membership fee in the amount of 4.25 per month, or 49 per year plus a 10 initial signup fee.
Angies List is ranked 55 out of 620 in Advertising category
USA
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I totally agree. 100%